Shipping Policy
Last Updated: August 12, 2026
At Rollice, we aim to provide a clear and straightforward delivery experience for every customer. This Shipping Policy explains where we ship, shipping costs, order processing, delivery timeframes, our shipping carrier, and what customers should do if an order is delayed or has a delivery issue.
Shipping Availability
Rollice currently ships within the United Kingdom only. We do not currently offer delivery outside the United Kingdom. Customers are responsible for providing a complete and accurate UK delivery address when placing an order. An incorrect or incomplete address may cause a delay or prevent successful delivery.
If you notice that your delivery address is incorrect after placing an order, please contact us as soon as possible. We will try to assist with the correction, but an address change cannot be guaranteed once an order has entered processing or has already been dispatched.
Shipping Cost
Shipping is free on all orders within the United Kingdom. Rollice does not charge customers an additional standard shipping fee at checkout. There are no separate standard delivery charges added after an order has been placed.
Shipping Carrier
Rollice uses Evri for order delivery. Once an order has been processed and dispatched, it is handed to Evri for transportation and delivery. Delivery timing may vary depending on the destination, carrier operations, weather, public holidays, transportation conditions, or other circumstances that may affect the carrier’s network.
Order Cut-Off Time
Our daily order cut-off time is 4:30 PM (GMT+1). Orders placed by 4:30 PM will be considered for processing from that business day, subject to our standard processing schedule. Orders placed after 4:30 PM will generally be treated as being received on the next business day for processing purposes.
The 4:30 PM cut-off determines when an order is considered for processing. It does not mean that every order placed before 4:30 PM will be dispatched on the same day.
Processing Time
Our standard processing time is 1–2 business days. Processing includes reviewing the order, preparing the product, packaging it, and preparing it for dispatch.
Processing time is separate from carrier transit time. The processing period covers the time required for Rollice to prepare the order before it is handed to Evri.
Orders placed after the 4:30 PM cut-off may begin processing on the following business day.
Transit Time
After an order has been processed and dispatched, the estimated carrier transit time is 4–5 days. Transit time refers to the period during which the package is travelling through the carrier’s delivery network.
Actual transit time can vary depending on the destination, carrier operations, weekends, public holidays, weather conditions, transportation disruptions, and other circumstances affecting delivery.
Estimated Delivery Time
The estimated total delivery time is 5–7 days. This estimate is based on approximately 1–2 business days for processing and 4–5 days for carrier transit.
The 5–7 day timeframe is an estimated delivery timeframe and not a guaranteed delivery date. Occasionally, an order may take longer due to circumstances affecting the carrier or delivery network.
Delayed or Late Packages
We understand that customers want their orders to arrive within the expected timeframe. While Rollice works to process and dispatch orders according to the timeframes stated above, delays can occasionally occur during transportation or delivery.
A package may be delayed because of carrier network issues, transportation disruptions, severe weather, public holidays, incorrect or incomplete address information, delivery-access problems, or other circumstances outside Rollice’s direct control.
If your order has not arrived within the estimated delivery timeframe, please contact us with your order details. We will review the available tracking and delivery information and assist you based on the current status of the shipment.
Tracking Information
When tracking information is available, it may be provided after your order has been dispatched. Customers can use the tracking information to check the current status of their shipment.
Tracking information may not appear immediately after dispatch because there can be a short period between the package being handed to the carrier and the first tracking update.
Delivery Address
Customers must provide a complete and accurate delivery address when placing an order. This should include the recipient’s full name, house or building number, street name, town or city, county where applicable, and correct UK postcode.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, the delivery may be delayed or the package may be returned through the carrier’s process.
If you discover an address error after placing an order, contact us immediately. We will try to help, but we cannot guarantee an address change once the order has entered processing or has been dispatched.
Delivery Delays Outside Our Control
Once an order has been dispatched and handed to Evri, certain parts of the delivery process are outside Rollice’s direct control. Delivery may be affected by carrier network delays, severe weather, public holidays, transportation disruptions, unexpected operational issues, incorrect delivery information, delivery-access problems, or other circumstances affecting normal carrier operations.
If a delay occurs, customers can contact us and we will review the available order and tracking information and provide reasonable assistance.
Missing or Unreceived Packages
If your tracking information shows that a package has been delivered but you have not received it, please contact us as soon as possible.
Before contacting us, please check the delivery location and surrounding areas and, where applicable, check whether another person at the delivery address may have accepted the package.
You should also review the latest tracking information. If the package still cannot be located, contact Rollice so we can review the available delivery information and determine the appropriate next steps.
Contact Us About Shipping
For questions about an order, delivery status, tracking information, delayed packages, or other shipping concerns, you can contact Rollice through our customer support channels.
Rollice
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
|Email: support@rollice.shop
Business Address: 37 Lucas Rd, High Wycombe HP13 6HP, United Kingdom
When contacting us about an order, please provide your order details so we can identify the order and assist you efficiently.
Delivery Time Summary
Order placed by 4:30 PM – 1–2 business days processing – dispatch through Evri – approximately 4–5 days transit – estimated total delivery within 5–7 days.
Orders placed after 4:30 PM may be treated as received on the next business day for processing purposes.
Shipping Transparency
All delivery timeframes stated in this policy are estimates and are provided to give customers a clear expectation of the normal order process. They are not guaranteed delivery dates because carrier transportation and delivery can be affected by circumstances outside Rollice’s direct control.
Rollice is committed to providing clear shipping information and reasonable assistance when customers experience delivery problems.