Privacy Policy

Last Updated: August 12, 2026

At Rollice, we respect your privacy and are committed to handling personal information responsibly, fairly, and transparently. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or use our services, why we use that information, how we protect it, when it may be shared, and what rights you may have regarding your personal information.
This policy is designed to provide clear information about how Rollice handles personal data. Under UK data protection requirements, businesses should explain their purposes for processing personal information and the lawful basis relied upon for those purposes.

Information We May Collect

Depending on how you interact with Rollice, we may collect information such as your name, billing address, delivery address, email address, telephone number if provided, order details, payment-related information, customer-service communications, and information you provide when contacting us about a product, return, refund, delivery, or other order-related matter.
When you contact us regarding a damaged, defective, or incorrect product, you may also provide photographs or other information necessary for us to understand and assess the issue.
We only seek information that is reasonably relevant to the purpose for which it is collected. We do not ask customers to send sensitive payment credentials such as passwords, complete card numbers, or security codes through email or chat.

Information Collected When You Place an Order

When you place an order with Rollice, we may collect information necessary to process and fulfil the order. This can include your name, contact information, billing information, delivery address, products purchased, order amount, order number, and relevant transaction information.We use this information to confirm your purchase, prepare and dispatch your order, communicate with you about your order, provide delivery information, handle returns and refunds, and provide customer support.
Providing certain information is necessary to complete an order. If required information is not provided, we may not be able to process or deliver the order.

Payment Information

Rollice accepts PayPal and Stripe.
Payments are processed through the applicable payment provider. Rollice does not need to receive or store complete payment-card credentials in order to process your payment through these providers.
PayPal and Stripe may collect and process payment information according to their own privacy policies and terms. Payment providers may also carry out security, fraud-prevention, verification, or authorization checks.
Customers should not send complete card details, passwords, security codes, or other sensitive payment credentials to Rollice through email or chat.

How We Use Personal Information

We may use personal information for purposes including processing and fulfilling orders, arranging delivery, communicating with customers, responding to enquiries, providing customer support, handling returns and refunds, resolving order problems, maintaining business records, preventing fraud or misuse, protecting our website and business, complying with legal obligations, and improving our services where appropriate
We will not use personal information for purposes that are incompatible with the purposes explained in this policy without taking appropriate steps to inform you where required.

Lawful Basis for Processing

The lawful basis we rely on depends on why we are processing personal information. UK data protection requirements require businesses to identify an appropriate lawful basis for processing personal information and communicate the relevant basis and purpose to individuals.
For order processing and fulfilment, we generally rely on contract, because processing the relevant information is necessary to fulfil the purchase agreement with you.
Where we are required to keep or use information to comply with a legal or regulatory requirement, we may rely on legal obligation.
For certain activities necessary to operate, protect, and manage our business, we may rely on legitimate interests, provided that the processing is necessary and our interests do not override your rights and freedoms. Where legitimate interests are relied upon, the purpose and relevant legitimate interest should be made clear.
Where we request your permission for a particular use of personal information, we may rely on consent. Where consent is the lawful basis, you may withdraw that consent, although withdrawal does not affect processing that was already carried out lawfully before the withdrawal.

Customer Support Communications

If you contact Rollice through our chat support, email, or another available customer-service channel, we may retain information from the conversation so that we can respond to your request, investigate an order issue, provide appropriate assistance, and maintain an accurate customer-service record.
For example, if you contact us about a damaged product and provide photographs, we may use those photographs and related order information to assess the issue and process the matter under our Returns & Refund Policy.

Shipping and Delivery Information

We may share the information necessary to deliver your order with the shipping carrier used for the order.
Rollice uses Evri for delivery within the United Kingdom. Information such as your name, delivery address, contact information where required, and relevant order or tracking details may be provided to the carrier when necessary to arrange delivery.
We do not provide more personal information than is reasonably necessary for the relevant delivery purpose.

When We May Share Information

We may share personal information with service providers where necessary to operate our store and provide services to customers. These may include payment providers such as PayPal and Stripe, delivery providers such as Evri, website or hosting providers, technology providers, customer-support services, and professional or legal advisers where appropriate.
We may also disclose information where we are required to do so by law, legal process, or a lawful request from an appropriate authority.
We do not sell customer personal information as a business practice.

Data Security

Rollice takes reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
We use appropriate technical and organizational measures based on the nature of the information and how it is used. However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own accounts and should never send passwords, complete payment-card details, or security codes through email or chat.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, returns and refunds, business administration, record keeping, dispute resolution, fraud prevention, and legal or regulatory requirements.
The appropriate retention period may differ depending on the type of information and the reason we need to keep it.
Where information is no longer required and there is no legal or legitimate reason to retain it, we may delete it or take appropriate steps to make it no longer identifiable.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function, remember certain settings, understand website usage, and support relevant website features.
The specific cookies used may depend on the website functions, plugins, analytics tools, payment services, or other technologies active on the Rollice website.
Where consent is legally required for a particular type of cookie or similar technology, we will provide the appropriate consent mechanism.

Your Data Protection Rights

Depending on the circumstances and applicable UK data protection law, you may have rights regarding your personal information. These can include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion in certain circumstances, request restriction of processing in certain circumstances, object to certain processing, and request portability of certain information where the relevant legal requirements are met.
You may also have the right to withdraw consent where we rely on consent as the lawful basis for processing.
These rights are not always absolute and may depend on the particular circumstances and the lawful basis for processing.

Requesting Access or Changes to Your Information

If you would like to request access to your personal information, ask us to correct inaccurate information, or make another privacy-related request, please contact Rollice using the contact details below.
To help protect customer information, we may need to verify the identity of the person making a request before providing access or making certain changes.
We will handle valid requests in accordance with applicable data protection requirements.

Direct Marketing

If Rollice sends marketing communications where consent is required, we will obtain the appropriate permission before sending them.
Where you have the right to opt out of direct marketing, you can request that we stop sending marketing communications. You may also use an unsubscribe option where one is provided.
The right to object to direct marketing is particularly protected under UK data protection requirements.

Third-Party Websites and Services

Our website may contain links or integrations that connect to third-party services, including payment providers or other external websites.
Once you leave the Rollice website or interact directly with a third-party service, that third party’s own privacy policy and terms may apply. Rollice is not responsible for the privacy practices of third-party websites that we do not control.

Children’s Information

Rollice’s website and products are intended for general customers and are not specifically directed toward collecting personal information from children.
We do not knowingly request or intentionally collect personal information from children for purposes that are not appropriate or legally permitted. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or the way we handle personal information.
When changes are made, the updated policy will be posted on this page with a revised Last Updated date.
We encourage customers to review this page periodically so they remain aware of how Rollice handles personal information.

Contact Us

If you have questions about this Privacy Policy, want to exercise a data protection right, or have a concern about how your personal information is being handled, please contact Rollice using the details below.

Rollice
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Email: support@rollice.shop
Business Address: 37 Lucas Rd, High Wycombe HP13 6HP, United Kingdom