Payment Policy
Last Updated: August 12, 2026
At Rollice, we provide secure and straightforward payment options so customers can complete their purchases with clear information about how payments are handled. This Payment Policy explains the payment methods we accept, when payment is taken, payment verification, declined payments, refunds, and other payment-related matters.
Accepted Payment Methods
Rollice currently accepts the following payment methods:
- PayPal
- Stripe
Customers can select an available payment option during checkout. The payment methods displayed at checkout may depend on the customer’s location, payment provider availability, and the transaction details.
Payment at Checkout
Payment is required when placing an order through the Rollice website. An order is not considered fully confirmed until the payment has been successfully authorized or completed through the selected payment provider.
Once payment has been successfully processed, the order can move into our normal order-processing process.
Payment Processing
Payments are processed through the applicable payment provider selected during checkout. Rollice does not directly handle or store sensitive payment information such as complete card numbers or payment account passwords.
Payment providers may carry out their own security checks, verification procedures, or authorization processes before approving a transaction.
PayPal Payments
If you choose PayPal, you will be directed through PayPal’s payment process to complete your purchase. Your payment will be subject to PayPal’s applicable terms, policies, and security procedures.
Rollice does not control PayPal’s internal processing or verification procedures. If PayPal declines or delays a transaction, the customer may need to contact PayPal or use another available payment method.
Stripe Payments
If you choose a payment option processed through Stripe, the transaction will be handled through Stripe’s payment infrastructure and security procedures.
Stripe may perform payment verification or security checks before authorizing a transaction. If a payment is declined or cannot be completed, customers may need to contact their payment provider or use another available payment method.
Payment Authorization and Verification
For security and fraud-prevention purposes, a payment provider may request additional information or verification before completing a transaction.
If a payment cannot be successfully authorized, Rollice may be unable to process or dispatch the order until a valid payment has been completed.
Declined or Failed Payments
If a payment is declined, unsuccessful, or interrupted during checkout, the order may not be confirmed.
Customers should check that the payment information provided is accurate and that their selected payment method is available for the transaction. Customers may also try another available payment method.
Rollice cannot guarantee that every payment attempt will be approved because payment authorization is controlled by the applicable payment provider and financial institution.
Duplicate Payments
If you believe you have been charged more than once for the same order, please contact Rollice as soon as possible with the relevant order and payment information.
We will review the order records and available payment information to determine whether a duplicate transaction has occurred and assist with the appropriate next steps.
Refund
If an order is eligible for a refund under our Returns & Refund Policy, the approved refund will normally be issued to the original payment method used for the purchase.
Rollice processes approved refunds within the timeframe stated in our Returns & Refund Policy. After Rollice processes the refund, the time required for the funds to appear in the customer’s account may depend on PayPal, Stripe, the customer’s bank, or another applicable financial institution.
Payment Information Security
Rollice takes reasonable steps to protect customer information and uses established third-party payment providers to process payments.
Customers should never send complete card details, passwords, security codes, or other sensitive payment information to Rollice through email or chat.
Payment-related information submitted through PayPal or Stripe is handled according to the applicable provider’s own privacy and security practices.
Currency and Order Total
The total amount payable for an order will be shown during checkout before the customer completes the purchase.
Customers should review the order summary carefully, including the product price and any applicable amounts shown at checkout, before confirming payment.
Rollice currently provides free standard shipping within the United Kingdom, so no separate standard shipping charge is added to the order.
Payment and Order Confirmation
After a successful payment, customers should receive confirmation of their order through the contact information provided during checkout, where applicable.
If you have completed payment but have not received an order confirmation, please contact Rollice so we can check whether the order was successfully received.
Payment Disputes
If you believe there is an unauthorized transaction, incorrect charge, duplicate payment, or another payment-related issue, please contact Rollice promptly so we can review the matter.
Customers should also contact their payment provider where appropriate, particularly in cases involving suspected unauthorized payment activity.
Contact Us
If you have questions about payment methods, a payment attempt, an order payment, a refund, or another payment-related matter, please contact Rollice using the details below.
Rollice
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Email: support@rollice.shop
Business Address: 37 Lucas Rd, High Wycombe HP13 6HP, United Kingdom