Terms of Service

Last Updated: August 12, 2026

These Terms of Service explain the terms that apply when you visit the Rollice website, browse our products, place an order, or otherwise use our online store. By using the website or placing an order, you agree to follow these terms. We have written these terms in clear language so customers can understand their responsibilities and the terms that apply to their purchase.
These Terms of Service are intended to operate alongside our other store policies, including our Privacy Policy, Shipping Policy, Returns & Refund Policy, and Payment Policy. If a specific policy provides more detailed information about a particular subject, that policy should be read together with these Terms of Service.

About Rollice

Rollice is a brand offering Wooden Storage Boxes & Organizers to customers within the United Kingdom.

Business Name: Rollice
Business Address: 37 Lucas Rd, High Wycombe HP13 6HP, United Kingdom
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Email: support@rollice.shop

Use of Our Website

Customers may use the Rollice website for lawful purposes, including browsing products, learning about our products, placing orders, and contacting us for customer support.
You must not use the website for unlawful activities, fraudulent transactions, attempts to interfere with the website, unauthorized access, or activities that could damage the website, our systems, our business, or other customers.We may take reasonable steps to protect the website and our customers from misuse, fraud, security threats, or other unauthorized activity.

Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, prices, product details, and other information on our website.Customers should review the product information carefully before placing an order. Product photographs are provided to help customers understand the product, but the appearance of a product may vary slightly depending on factors such as screen settings, lighting, and photography.We do not intentionally provide misleading product information. If you believe that a product description or other information on our website is inaccurate, please contact us so we can review it.Nothing in these terms limits any rights you may have under applicable UK consumer law. UK consumer protections include rights relating to goods being as described and meeting applicable standards.

Product Availability

Products displayed on the Rollice website are subject to availability.
Adding a product to your basket does not necessarily guarantee that the product will remain available until the order is completed. If an item becomes unavailable before an order can be fulfilled, we will take reasonable steps to inform the customer and provide an appropriate resolution.

Product Prices

The price displayed for a product is the price applicable to that product at the time of purchase, subject to any clearly stated applicable terms.
Customers should review the order summary before completing payment to make sure the selected products and prices are correct.
Rollice provides free standard shipping within the United Kingdom, so customers are not charged a separate standard shipping fee for delivery.

Placing an Order

When placing an order, customers are responsible for providing accurate and complete information, including their name, delivery address, email address, and any other information required to process the order.Before completing an order, customers should review the products selected, quantities, delivery information, and order total.
After a successful order and payment, an order confirmation may be sent using the contact information provided by the customer.
An order confirmation confirms that we have received the order. If there is an issue affecting our ability to fulfil the order, we will contact the customer where reasonably possible.

Payment

Rollice accepts PayPal and Stripe.
Payment is required when placing an order. Payment processing is handled through the applicable payment provider.
Payment providers may carry out their own authorization, security, fraud-prevention, or verification checks. If a payment is declined or cannot be successfully completed, the order may not be confirmed or processed.
For more information about payments, customers should also review our Payment Policy.

Order Processing and Delivery

Our standard order processing time is 1–2 business days.
Our daily order cut-off time is 4:30 PM (GMT+1). Orders placed after the cut-off time may be treated as received on the next business day for processing purposes.
Rollice uses Evri for delivery within the United Kingdom. The estimated carrier transit time is approximately 4–5 days, giving an estimated total delivery timeframe of 5–7 days.
Delivery times are estimates and are not guaranteed delivery dates. Carrier delays, weather, transportation issues, public holidays, incorrect address information, and other circumstances may affect delivery.
For complete delivery information, customers should review our Shipping Policy.

United Kingdom Shipping Only

Rollice currently ships within the United Kingdom only.
We do not currently offer delivery outside the United Kingdom. Customers must provide a valid and complete UK delivery address when placing an order.

Order Cancellation

Customers may request cancellation of an order within 1 day (24 hours) of placing the order.
To request a cancellation, contact Rollice as soon as possible through our available customer-support channels and provide your order details.
A cancellation request does not automatically guarantee cancellation if the order has already entered processing or has been dispatched. We will review the status of the order and confirm whether cancellation is still possible.
If an order has already been dispatched, it may no longer be possible to cancel it through the normal cancellation process. In that situation, the customer may need to follow the applicable return process.
This cancellation policy does not remove or restrict any cancellation or consumer rights that apply under UK law. Online consumers may have statutory cancellation rights that operate separately from a retailer’s voluntary cancellation window.

Returns and Refund

Rollice accepts returns for both defective and non-defective products, subject to the conditions described in our Returns & Refund Policy.
The standard return window is 30 days from receipt of the order.
For defective, damaged, or incorrect products, customers should contact Rollice and provide clear photographs or other appropriate proof of the issue so that we can review the situation.
If Rollice sent the wrong product or the product arrived damaged or defective, Rollice will pay the applicable return-label cost after the issue has been reviewed and confirmed.
For non-defective returns that are not caused by a Rollice error, the customer is responsible for the return shipping label and return shipping cost.
Direct exchanges are not accepted. Customers who want a different product should use the applicable return process and place a new order where appropriate.
Rollice charges $0 restocking fee on accepted returns.
Approved refunds are processed within 10 business days after the returned product has been received and the return has been reviewed and approved. Refunds are normally made to the original payment method.
Nothing in our return terms is intended to remove or reduce statutory consumer rights that apply under UK law. UK consumer law protects customers in relation to faulty or misdescribed goods, and businesses cannot use contract terms to avoid those legal responsibilities.

Customer Responsibilities for Returns

Customers are responsible for taking reasonable care of products while they are in their possession.If a customer returns a product because it is no longer wanted or is otherwise a non-defective return, the product should be returned in an appropriate condition.
If a product has been damaged through misuse, improper handling, alteration, or other customer-caused damage, this may affect whether the return is eligible for a refund, subject to applicable consumer rights.
Customers should always contact Rollice before sending a return and should not send products to an address that has not been provided or confirmed by Rollice.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or different from what was ordered, customers should contact Rollice as soon as possible.
Please provide the order information and clear photographs showing the product and the issue. Where necessary, we may request additional information or photographs to help us assess the situation.
If the issue is confirmed as a Rollice error or a product that arrived damaged or defective, we will provide appropriate assistance in accordance with our Returns & Refund Policy.

Shipping Delays

Rollice aims to process orders within the stated processing timeframe and uses Evri for delivery. However, delivery can occasionally be delayed because of circumstances outside our direct control.
We will provide reasonable assistance when a customer contacts us about a delayed order and will review the available order and tracking information.
Customers should allow the estimated delivery timeframe to pass before treating a shipment as delayed unless tracking or other information indicates an earlier problem.

Customer Information

Customers must provide accurate information when creating an order or contacting Rollice.
Personal information is handled according to our Privacy Policy. We use information necessary to process orders, arrange delivery, provide customer support, handle returns and refunds, maintain business records, and meet applicable legal obligations.

Intellectual Property

The content displayed on the Rollice website, including brand materials, text, product descriptions, photographs, graphics, logos, design elements, and other original content, may belong to Rollice or its respective rights holders.
Customers may use the website for personal shopping and information purposes but should not copy, reproduce, distribute, modify, republish, or commercially use website content without appropriate authorization.

Website Availability

We aim to keep the Rollice website available and functioning properly, but we cannot guarantee that the website will always be available without interruption.
Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security measures, updates, or circumstances outside our reasonable control.
If a technical issue affects an order or payment, customers should contact us so we can review the situation.

Changes to These Terms

Rollice may update these Terms of Service when necessary to reflect changes to our business, website, products, services, legal requirements, or policies.
When changes are made, the updated version will be posted on this page with a revised Last Updated date.
Changes will not be used to remove or reduce rights that customers have under applicable law.

Applicable Consumer Rights

These Terms of Service are intended to be clear and fair. Nothing in these terms is intended to exclude, restrict, or remove any consumer rights that cannot legally be excluded or restricted under applicable UK law.
UK guidance states that consumer contract terms should be fair, transparent, and written in language that customers can understand. Businesses also remain responsible for legal obligations relating to faulty or misdescribed goods.

Governing Law

These Terms of Service are intended to be governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply to the customer’s purchase.
Where applicable consumer law gives a customer rights that cannot be excluded by contract, those rights will continue to apply.

Contact Us

If you have questions about these Terms of Service, an order, payment, delivery, cancellation, return, refund, or any other matter relating to Rollice, please contact us using the accurate contact details below.

Rollice
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Email: support@rollice.shop
Business Address: 37 Lucas Rd, High Wycombe HP13 6HP, United Kingdom