FAQ’s
Last Updated: August 12, 2026
What does Rollice sell?
Rollice is a brand specializing in Wooden Storage Boxes & Organizers. Individual product listings provide the available product information, photographs, size details, and other relevant specifications so customers can review the product before purchasing.
Where does Rollice ship?
Rollice currently ships within the United Kingdom only. We do not currently offer shipping outside the United Kingdom.
Is shipping free?
Yes. Standard shipping within the United Kingdom is free. Rollice does not add a separate standard shipping charge to your order.
Which shipping carrier does Rollice use?
Rollice uses Evri for order delivery within the United Kingdom.
What is the order cut-off time?
Our daily order cut-off time is 4:30 PM (GMT+1). Orders placed by 4:30 PM will be considered for processing from that business day, subject to our normal processing schedule.
Orders placed after 4:30 PM may be treated as received on the next business day for processing purposes.
How long does order processing take?
Our standard processing time is 1–2 business days. Processing includes reviewing the order, preparing the product, packaging it, and preparing it for dispatch.
Processing time is separate from the carrier transit time.
How long does delivery take?
The estimated total delivery time is 5–7 days.
This consists of approximately 1–2 business days for order processing and 4–5 days of carrier transit after dispatch.
The 5–7 day timeframe is an estimate and is not a guaranteed delivery date because carrier operations and other circumstances can sometimes affect delivery.
What happens if I place my order after 4:30 PM?
Orders placed after the 4:30 PM (GMT+1) cut-off may be treated as received on the next business day for processing purposes. This can affect when the processing period begins.
Can my order arrive later than the estimated delivery time?
Yes. The 5–7 day delivery timeframe is an estimate, not a guaranteed delivery date.
Delivery may take longer because of carrier network delays, transportation disruptions, severe weather, public holidays, incorrect or incomplete address information, delivery-access issues, or other circumstances outside Rollice’s direct control.
If your order has not arrived within the expected timeframe, please contact us with your order details so we can review the available tracking and delivery information.
Will I receive tracking information?
When tracking information is available, it may be provided after your order has been dispatched. Tracking updates may take some time to appear after the package is handed to the carrier.
What should I do if my package is delayed?
If your package has not arrived within the estimated delivery timeframe, contact Rollice with your order details.
We will review the available order and tracking information and provide reasonable assistance based on the current status of the shipment.
What should I do if my tracking says delivered but I cannot find my package?
First, check the delivery location and surrounding areas and, where applicable, check whether another person at the delivery address may have accepted the package.
You should also review the latest tracking information. If the package still cannot be located, contact Rollice so we can review the available delivery information and determine the appropriate next steps.
Can I change my delivery address after placing an order?
Contact us as soon as possible if you notice an error in your delivery address.
We will try to assist, but an address change cannot be guaranteed once an order has entered processing or has already been dispatched.
What payment methods does Rollice accept?
Rollice currently accepts:
- PayPal
- Stripe
Payment must be successfully authorized or completed before an order can move through the normal processing process.
Why was my payment declined?
A payment may be declined or unsuccessful because of payment-provider authorization, security checks, incorrect payment information, insufficient funds, or other reasons determined by the payment provider or financial institution.
If a payment fails, check your payment information or try another available payment method.
Does Rollice store my complete payment-card information?
Rollice does not need to receive or store complete payment-card credentials to process payments through our payment providers.
Payments are processed through PayPal or Stripe, and customers should not send complete card details, passwords, or security codes through email or chat.
Can I cancel my order?
Yes. You may request cancellation within 1 day (24 hours) of placing the order.
Contact Rollice as soon as possible with your order details. Cancellation is not guaranteed if the order has already entered processing or has been dispatched.
Can I cancel an order after it has been dispatched?
Once an order has been dispatched, cancellation may no longer be possible. If cancellation is no longer possible, the applicable return process may be available depending on the circumstances and the product’s eligibility.
Does Rollice accept returns?
Yes. Rollice accepts returns for both defective and non-defective products, subject to the conditions of our Returns & Refund Policy.
How long do I have to request a return?
The standard return window is 30 days from the date you receive your order.
Return requests should be submitted within this 30-day period. Returns requested after the applicable period may not be accepted unless required by applicable law.
Do I need to provide proof for a damaged or defective product?
Yes. If you are reporting a damaged, defective, or incorrect product, please contact Rollice with clear photographs showing the product and the issue.
We may request additional photographs or information if necessary to properly assess the situation.
What if I receive the wrong product?
Contact Rollice as soon as possible and provide your order information along with clear photographs of the product you received.
We will review the order and the information provided. If Rollice confirms that the wrong product was sent, Rollice will pay the return-label cost.
What if my product arrives damaged?
Contact us as soon as possible and provide clear photographs showing the damage, including the packaging where relevant.
We will review the issue and determine the appropriate resolution. If the product is confirmed to have arrived damaged or defective, Rollice will pay the return-label cost.
Can I return a product if there is nothing wrong with it?
Yes. Rollice accepts returns for non-defective products within the 30-day return window, subject to the applicable return conditions.
The product should be returned in an appropriate condition. Products that have been damaged, misused, altered, or otherwise damaged through customer handling may not qualify for a refund, subject to applicable consumer rights.
Who pays for return shipping?
If the return is due to a Rollice error, such as receiving the wrong product or receiving a product that arrived damaged or defective, Rollice will pay the return-label cost after the issue has been reviewed and confirmed.
For a non-defective return that is not caused by a Rollice error, the customer is responsible for the return shipping label and return shipping cost.
Can I send a return without contacting Rollice first?
No. Please contact Rollice before sending a product back.
We need to review the return request and provide the appropriate return instructions. Do not send a return to an address unless Rollice has provided or confirmed that address for the return.
Does Rollice offer direct exchanges?
No. Direct exchanges are not accepted.
If you want a different product, you should follow the applicable return process for the original product and place a new order where appropriate.
Is there a restocking fee?
No. Rollice charges $0 restocking fee on accepted returns.
When will I receive my refund?
Approved refunds are processed within 10 business days after the returned product has been received and the return has been reviewed and approved.
The refund is normally issued to the original payment method used for the purchase.
Why has my refund not appeared yet?
After Rollice processes a refund, the time required for the funds to appear in your account may depend on PayPal, Stripe, your bank, or another applicable financial institution.
If you have been informed that your refund has been processed but you cannot locate the funds within the expected timeframe, contact us with your order details so we can review the refund status.
Does Rollice charge a restocking fee when I return an item?
No. The restocking fee is $0 for accepted returns.
What happens if I return a product in a damaged condition?
Returned products may be inspected after they are received.
If a product was originally sent in good condition but is returned damaged because of customer misuse, improper handling, alteration, or other customer-caused damage, this may affect refund eligibility, subject to applicable consumer rights.
How does Rollice handle customer information?
Rollice may collect information necessary to process orders, arrange delivery, provide customer support, handle returns and refunds, maintain business records, prevent fraud, and meet legal obligations.
For complete information about how personal information is handled, customers should review our Privacy Policy.
Does Rollice sell customer personal information?
No. Rollice does not sell customer personal information as a business practice.
Personal information may be shared with service providers when necessary to provide services, such as payment processing through PayPal or Stripe and delivery through Evri.
What are my privacy rights?
Depending on the circumstances and applicable UK data protection law, you may have rights such as requesting access to your personal information, correcting inaccurate information, requesting deletion in certain circumstances, restricting certain processing, objecting to certain processing, and requesting data portability where applicable.
You can contact Rollice if you want to make a privacy-related request.
Can I contact Rollice before buying a product?
Yes. You can contact us with questions about our Wooden Storage Boxes & Organizers, product information, available details, shipping, payments, returns, or other store-related matters.
Is Rollice available for customer support 24/7?
Yes. Chat Support is available 24/7.
Our regular business hours are Monday–Friday, 9:00 AM–5:00 PM (GMT+1). Some order-related or administrative matters may be handled during our regular business hours.
How can I contact Rollice?
You can contact us using the following information:
Rollice
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Email: support@rollice.shop
Business Address: 37 Lucas Rd, High Wycombe HP13 6HP, United Kingdom
For order-related questions, please include your order details. For damaged, defective, or incorrect products, please include clear photographs showing the issue so we can review your request accurately.
Where can I find Rollice’s store policies?
Customers can review our Shipping Policy, Returns & Refund Policy, Payment Policy, Privacy Policy, Terms of Service, and other store information on the relevant policy pages of the Rollice website.
We recommend reviewing these policies before placing an order so that you understand the applicable payment, shipping, cancellation, return, refund, and privacy terms.